BigGallery is an original designer brand creating art-inspired figures, blind boxes, plush, and accessories. Every product is designed by our in-house team, bringing original characters and creative ideas to life.

Most of our collectibles are designed for ages 15 and up and are not intended as toys for young children. Please refer to individual product pages for specific age guidance.

A blind box contains one randomly selected figure from a series — you won't know which design is inside until you open it. It's part of the thrill of collecting.

No — figures are randomly packed at the factory. If you'd like to collect the full set, we recommend purchasing a complete case.

Hidden figure odds vary by series and are listed on each product page. Secret figures are rarer and typically have odds of 1 in 48 or lower.

Yes. Our figures are made from high-quality PVC or resin and meet international toy safety standards. They are not intended for children under 15.

Many of our releases are limited editions. Once sold out, they may not be restocked. We recommend following us on Instagram or signing up for restock alerts to stay updated.

Shipping rates are calculated at checkout based on your location and order weight. Standard international shipping typically takes 7–15 business days. Expedited options may be available at checkout.

Yes, we ship worldwide. Delivery times and rates vary by destination. Please note that import duties or taxes may apply depending on your country — these are the responsibility of the recipient.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly on the carrier's website.

We process orders quickly, but if you need to make a change, please contact us as soon as possible. We'll do our best to accommodate requests made within 24 hours of placing your order.

Order consolidation is not guaranteed, but please contact us right after placing your orders and we'll try to help where possible.

Please check with neighbors or your building's mailroom first. If the package is still missing, contact us within 7 days of the delivery date and we'll investigate with the carrier.

Orders containing pre-order items will ship once all items are available. If you'd like in-stock items shipped separately, please place them as a separate order.

We currently ship to PO Boxes for select carriers. APO/FPO shipping availability depends on the destination — please contact us before placing your order to confirm.

We accept returns on unopened, undamaged items within 14 days of delivery. Blind boxes and opened collectibles are final sale. To start a return, contact us with your order number and reason.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.

Once we receive and inspect your return, refunds are processed within 5–7 business days. The time to appear in your account depends on your payment provider.

Exchanges are available for unopened items of equal value, subject to stock availability. Contact us within 14 days of delivery to request an exchange.

Please contact us within 7 days of delivery with your order number and clear photos of the damage. We'll arrange a replacement or refund as quickly as possible.

Unfortunately, opened blind boxes are final sale. Duplicate figures are part of the blind box experience and cannot be returned or exchanged.

Minor color variation and small imperfections are inherent to hand-finished collectibles and are not considered defects. If you believe your item has a manufacturing defect, please contact us with photos.

You can reach us via the contact form on our website or by emailing us directly. We aim to respond within 1–2 business days.

The payment options available for your order are shown at checkout. Please choose from the methods listed there.

Check your payment details and billing address, and complete any verification requested by your bank. If your payment is still declined, contact your bank or try another payment method available at checkout.

If a charge appears on your account, contact us before trying again.

Please check your spam or junk folder first. If you still can’t find your confirmation, email info@biggallery.com with the email address used at checkout and the payment date and amount. We’ll check whether your order and payment went through. Please contact us before ordering again.

Email info@biggallery.com with your order number, if available, and the dates and amounts of both charges. We’ll check the payment records and help resolve the issue.

If you send a screenshot, hide sensitive details and unrelated transactions. Never send your full card number, security code, or bank verification codes.