Refund & Return Policy

Refund & Return Policy

Last Updated: June 8, 2026

Shop with Confidence at BigGallery

We want you to enjoy every purchase with complete peace of mind. Our return policy is designed to be fair, transparent, and compliant with international consumer standards.

  • 30-day return window (unopened/unused items)
  • Fast order processing (1–3 business days)
  • Damage protection & dedicated support
  • Responsive customer service within 24 hours

1. Returns

You have 30 calendar days from the date of delivery to request a return.

To be eligible for a return:

  • Item must be unused
  • In original condition
  • In original, undamaged packaging
  • All tags, seals, and accessories must be intact

We recommend exploring full product details before purchasing in our all collections page.

2. Special Policy for Blind Box Products

Due to the nature of blind box collectibles, the following rules apply:

  • Unopened blind boxes (outer seal/plastic wrap intact): eligible for return within 30 days
  • Opened blind boxes (outer seal broken or tampered): not eligible for return or refund
  • This policy ensures fairness and preserves the randomness experience for all collectors

Learn more about our blind box products in our blind box collections section.

3. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Email: info@biggallery.com

Please include:

  • Clear photos or videos of the damage/defect
  • Your order number

Upon review, we will offer one of the following resolutions:

  • Replacement item
  • Partial refund
  • Full refund (where applicable)

Note: Damaged or defective items are eligible for resolution regardless of whether the outer packaging has been opened.

4. Refunds

Once your return is received and inspected:

  • You will be notified via email of the approval or rejection
  • Approved refunds will be processed to your original payment method
  • Processing time: 5–10 business days depending on your bank or card provider

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the eligible item for a refund and place a new order.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Sale or clearance items
  • Opened blind box products
  • Items damaged due to misuse or improper handling
  • Products with missing parts not caused by BigGallery
  • Items returned after the 30-day window

7. Shipping & Return Costs

  • Customers are responsible for all return shipping costs
  • Original shipping fees are non-refundable
  • For international returns, customers are responsible for customs duties and return shipping fees
  • We recommend using a trackable shipping method for returns — BigGallery is not responsible for lost return packages

8. Order Processing & Delivery

  • Orders are processed within 1–3 business days
  • Estimated delivery time: 7–15 business days

For full shipping details, please refer to our shipping policy page.

Need Help?

For any questions about your order or return request:

Email: info@biggallery.com
We typically respond within 24 hours.