Refund & Return Policy
Refund & Return Policy
Last Updated: August 12, 2026
Shop with Confidence at BigGallery
We want you to enjoy every purchase with complete peace of mind. Our return policy is designed to be fair, transparent, and compliant with international consumer protection standards.
- 30-day return window for unopened/unused items
- No surprise fees — duties and taxes covered by BigGallery
- Damage protection & dedicated support
- Customer service response within 24 hours
EU & UK Customers — Right of Withdrawal
If you are located in the European Union or United Kingdom, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing a reason, in accordance with EU Directive 2011/83/EU and UK Consumer Contracts Regulations 2013.
To exercise this right, please contact us at info@biggallery.com before returning your item.
Please note: Opened blind box products are exempt from the right of withdrawal, as they constitute sealed goods that cannot be returned once opened due to their randomized nature.
1. Returns
You have 30 calendar days from the date of delivery to request a return.
To be eligible for a return, items must be:
- Unused and in original condition
- In original, undamaged packaging
- All tags, seals, and accessories intact
We recommend exploring full product details before purchasing — browse our full collection here.
2. Blind Box Special Policy
Due to the nature of blind box collectibles, the following rules apply:
- Unopened blind boxes (outer seal/plastic wrap intact): eligible for return within 30 days
- Opened blind boxes (outer seal broken or tampered): not eligible for return or refund
- This policy ensures fairness and preserves the surprise experience for all collectors
Browse our blind box collections to learn more before purchasing.
3. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery.
✉ Email: info@biggallery.com
Please include:
- Clear photos or videos of the damage or defect
- Your order number
Upon review, we will offer one of the following resolutions:
- Replacement item
- Partial refund
- Full refund (where applicable)
Note: Damaged or defective items are eligible for resolution regardless of whether the outer packaging has been opened.
4. Refunds
Once your return is received and inspected:
- You will be notified via email of the approval or rejection
- Approved refunds will be processed to your original payment method
- Processing time: 5–10 business days depending on your bank or card provider
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the eligible item for a refund and place a new order.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Sale or clearance items
- Opened blind box products
- Items damaged due to misuse or improper handling
- Products with missing parts not caused by BigGallery
- Items returned after the 30-day window
7. Return Shipping
- Customers are responsible for all return shipping costs
- For international returns, customers are responsible for return shipping fees
- We recommend using a trackable shipping method — BigGallery is not responsible for lost return packages
Return address: Please contact us at info@biggallery.com to obtain the return address before shipping your item back.
8. Non-Returnable Regions
Due to shipping logistics, returns from certain regions may be subject to additional review. Please contact us before initiating a return from the Middle East, Southeast Asia, or other international destinations outside the US, EU, and UK.
Need Help?
For any questions about your order or return request:
✉ Email: info@biggallery.com
Response time: within 24 hours