Shipping policy
Shipping Policy
Last Updated: August 12, 2026
Shipping Overview
BigGallery ships worldwide. We are committed to delivering your order quickly, safely, and transparently — with no hidden fees.
- Orders processed within 1–3 business days
- Estimated delivery: 7–15 business days
- Carriers: USPS, UPS, and FedEx
- Tracking provided for all orders
Free Shipping & No Hidden Fees
We offer free standard shipping on all orders to most destinations. All customs duties and import taxes are covered by BigGallery — the price you see at checkout is the final price. No surprise fees upon delivery.
Order Processing
Orders are processed within 1–3 business days after payment confirmation. Processing times may be extended during peak seasons or holidays. A shipping confirmation email with your tracking number will be sent once your order is dispatched.
Shipping Destinations & Rates
United States
- Shipping: Free
- Duties & Taxes: Included
- Estimated Delivery: 7–15 business days
Canada & Australia
- Shipping: Free
- Duties & Taxes: Included
- Estimated Delivery: 7–15 business days
United Kingdom
- Shipping: Free
- Duties & Taxes: Included
- Estimated Delivery: 7–15 business days
European Union
- Shipping: Free
- Duties & Taxes: Included — collected at checkout
- Estimated Delivery: 7–15 business days
Middle East (UAE, Saudi Arabia, Bahrain, Oman, Kuwait, Jordan)
- Shipping: $30.00 USD per order
- Duties & Taxes: Included
- Estimated Delivery: 7–15 business days
South Korea & Japan
- Shipping: $5.00 USD per order
- Duties & Taxes: Included
- Estimated Delivery: 7–15 business days
Southeast Asia (Singapore, Malaysia, Thailand, Philippines, Indonesia, Vietnam)
- Shipping: Free
- Duties & Taxes: Included
- Estimated Delivery: 7–15 business days
Other International Destinations
- Shipping fees calculated at checkout
- Customs duties may apply depending on destination country
Customs & Duties
BigGallery covers all customs duties and import taxes on your behalf. You will not be charged any additional fees upon delivery — what you see at checkout is the final price.
This applies to all major destinations, including the United States, United Kingdom, European Union, Canada, Australia, Middle East, South Korea, Japan, and Southeast Asia.
Tracking Your Order
Once your order ships, a tracking number will be sent to your confirmation email. Track your shipment directly on the carrier's website at any time.
Incorrect Address / Delivery Issues
Please double-check your shipping address before placing your order. BigGallery is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. Contact us immediately at info@biggallery.com if you notice an issue.
Returns & Refunds
Please contact us before returning any item. For complete return eligibility and instructions, refer to our Refund & Return Policy.
European Union customers: You have the right to withdraw from a purchase within 14 days of receiving your order, in accordance with EU consumer protection law.
Need Help?
✉ Email: info@biggallery.com
Response time: within 24 hours